EZ-GIG Troubleshooting-- use EZ-GIG as an external drive within Windows


Please select your error

External drive not recongized in Windows 2000 or Xp
External drive not recongized in Windows 95/98/ME
External drive not recongized in Windows NT 4.0
Hard drive will not boot after installation
Windows 2000 cannot boot without orginal Drive Connected
Windows NT 4.0 only recognized 8GB

 

"External Drive not recognized in Windows 2000 or XP"

Problem: Windows 2000 does not recognize that the external drive is connected though the PCMCIA slots.

Description: After inserting the EZ-GIG PCMCIA card into the slot, Windows 2000 or XP recognizes the card and installs the drivers for it but the new drive is not listed in My Computer.

Recommended Solution:

The resources for the device must be changed in windows 2000 or XP to accommodate the EZ-GIG pcmcia card.

1. Boot up system.
2. Insert the PC Card into the PCMCIA slot.
3. <Double Click> on the PC Card Icon at the bottom right hand corner of the computer screen. (In the System Tray).
4. In the window "Unplug and Eject Hardware" click <Properties>.
5. PCMCIA IDE/ATAPI Controller Properties: click the Resources tab.
6. Uncheck "Use Automatic Settings".
7. <Double Click> on "Input/Output Range".
8. Click once on the down arrow.
9. Click <OK>.

10. Click <OK>.
11. Click <YES>.

Other Possible Solutions:

Verify you can see the Hard Drive listed in Windows Device Manger.

Verify that the Hard Drive is properly formatted (check in Windows 'Disk Managment').

Special Note: Legacy equipment (gray ribbon cables) are only compatible with Windows 95, 98, and NT. We do not offer upgrades.

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"External Drive not recognized in Windows 95/98/ME."

Problem: Windows 95/98/ME does not recognize that the external drive is connected though the PCMCIA slots.

Description: After inserting the EZ-GIG pcmcia card into the slot, Windows 95/98/ME recognizes the card and install the drivers for it but the new drive is not listed in My Computer.

Recommended Solution:

Most laptops are limited to 2 IDE devices at any given time, so one of them must be eliminated for the external drive to show in "My Computer"

***Shut the system down and remove the CDROM Drive from the Laptop and reboot with the card and external HDD attached, then look in "My Computer" to see if the drive is listed.  If this is a brand new, or wiped drive, you must run FDISK and format the drive before it will be recognized by the system as a valid drive***

1. Boot up system.
2. Insert the PC Card into the PCMCIA slot.
3. When the new hardware wizard comes up, choose "Other Location" or "Have Disk" and browse to A:\win9x and click <OK>.
4. The system will "LOCK UP" for a moment while it installs and activates the drivers.

Now if you double click on "My Computer" you should see the drive letter for the external drive.

Other Possible Solutions:

While booting the system, hit the <F8> key and choose "Safe Mode"

1. While booting the system, hit the <F8> key and choose "Safe Mode"
2. Right Click on "My Computer" and click on "Properties"
3. Select the "Device Manager" tab.
4. Remove ALL of the following devices:   All Disk Drives - All Hard Drive/Disk Controllers - All SCSI devices
5. Remove the EZ-GIG PCCard and reboot the system into "Normal" mode
6. The system will re-detect all of the internal devices.
7. REBOOT
8. Insert the PC Card into the PCMCIA slot.
9.
When the new hardware wizard comes up, choose "Other Location" or "Have Disk" and browse to A:\win9x and click <OK>.
10. The system will "LOCK UP" for a moment while it installs and activates the drivers.
 

Now if you double click on "My Computer" you should see the drive letter for the external drive.

If these solutions do not solve the problem, please call 858-513-2000 for further assistance.

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"External Drive is not recognized in Windows NT 4.0."

Problem: Windows NT 4.0 does not recognize that the external drive is connected through the PCMCIA slots.

Description: After inserting the EZ-GIG pcmcia card into the slot, or Rebooting with the pcmcia card in the slot, Windows NT 4.0 recognizes the card and install the drivers for it but the new drive is not listed in My Computer.

Recommended Solution:

Most laptops are limited to 2 IDE devices at any given time, so one of them must be eliminated for the external drive to show in "My Computer"

***Shut the system down and remove the CDROM Drive from the Laptop and reboot with the card and external HDD attached, then look in "My Computer" to see if the drive is listed.  If this is a brand new, or wiped drive, you must run FDISK or Disk Administrator and format the drive before it will be recognized by the system as a valid drive***

EXTERNAL DRIVE:
* Verify that the PCMCIA Controller is PCIC, not Cardbus.

1. Power off the notebook.
2. Insert the EZ-GIG PC Card in the socket.
3. Boot up the Laptop.
4. Check My Computer for any new drives. If no new drives appear check Disk Administrator for a new HDD(HDD must have a partition for My Computer to see it.)
5. If Disk Administrator does not see the HDD, install the apri_ata.sys driver from the EZ-GIG disk.

HOW TO INSTALL THE DRIVER:

1. Go to SCSI Adapters in Control Panel.
2. Select Drivers tab.
3. Click Add....
4. When Install Driver window, click Have Disk....
5. Type in A:\nt
6. Install Driver will appear with Apricorn ATA PC Card in the window.
7. Press OK.
8. Windows NT Setup window appears.
9. Type A:\nt.
10. NT will install the driver.
11. Restart the computer.

Now if you double click on "My Computer" you should see the drive letter for the external drive.

Other Possible Solutions:

If these solutions do not solve the problem, please call 858-513-2000 for further assistance.

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"New Hard Drive will not boot after installation."

Problem: After doing the installation, the new drive will not boot past POST or the system hangs on boot up.

Description: The new Hard Drive may not boot after installation.  Generally this is caused by not installing the drive correctly into the laptop.  Additionally, some laptops require special treatment of the data transfer or installation of EZBIOS.

Recommended Solution:

Redo the Data Transfer with the following procedures.

1. Replace the OLD Hard Drive into the laptop and put the new Hard Drive onto the PCMCIA card and cable.
2. Boot up with the EZ-GIG Data Transfer Utility.
3. Hit <CTRL-U> to enter the Utility Menu.
4. Hit <CTRL-P> to Disable transfer of suspend Partition.
5. Hit <ESC> to return to the main screen.
6. Hit <Y> to begin data transfer.
7. Hit <CTRL-Y> to confirm that the transfer should start.
8. After the transfer completes, put the NEW Hard Drive into the Laptop and boot the system.

Other Possible Solutions:

Make sure that the Hard Drive is installed correctly into the laptop.

Run the EZBIOS fix from the EZDrive diskette. (Appendix C in the Users Guide)

"SYS" the drive from a boot disk with the SAME operating system as the on on the Drive.  

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"Windows 2000 does not boot without external drive connected."

Problem:

Description: After transferring data from original drive, the computer does not boot to Windows from new drive unless the original drive is also connected to the computer.

Recommended Solution:

Windows 2000 maintains a record of drive letters in a registry based database and re-assigns drive letters based on Globally Unique Identifiers (GUID) recorded for each volume. Windows 2000 did not reassign the drive letters properly.

Articles Q249321 and Q223188 at www.microsoft.com/technet provide step-by-step solution.

Other Possible Solutions:

None

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"NT 4.0 only recognizes 8GB on a 10GB or larger hard drive."

Problem: Windows NT 4.0 will only "see" 8GB total drive space, even in the Disk Administrator.

Description: Windows NT 4.0 was created before drives larger than 8 gigs existed and has an inherent limitation of 8 gigs max when it is first installed.

Recommended Solution:

To get the "FULL" capacity of the new drive, Service Pack 3 or better MUST be installed.

The Apricorn recommendation is to install Nt 4.0 to a 2 gig fat16 partition, then install Service Pack 3 or better and reboot. After the system comes up go into the "Disk Administrator" and create the final partition with NTFS to the full capacity of the drive space remaining.

Other Possible Solutions:

Please Call MICROSOFT for additional HELP with problems relating to NT 4.0 on your computer.

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