EZ-Gig Troubleshoooting- use the EZ-GIG data transfer diskette.




Please select your error

Error Loading EZ-OS
Error Reading diskette license data
Error reading from drive using BIOS
Error reading from drive using IDE
Error writing diskette licence data
Error writing to drive using BIOS
Error writing to drive using IDE
Extended Atribute Stucture error
Less then 2 drives found
Long filename Validity check error
No Valid Partition found on source drive
Only one drive found
Only one drive Found in IBM Thinkpad A and T Series When using EZ-Gig
Orphaned Long Filename entries found
Powering up and Locating all drives
Reached EOF mark before file was read
Sub-Directory structure error
XX user version, no licenses remaining

 

"Error loading EZ-OS."

Problem: EZ-GIG diskette read/write error

Description: EZ-GIG must be able to read/write information to the EZ-GIG Transfer Utility diskette. Either the write protect tab is up or user licenses have expired.

Recommended Solution:

Check the position of the write protect tab on the reverse side of the diskette. If the tab is down and the error persists, your licenses have expired or the diskette may be defective.

1. Reseat the floppy diskette
2. Reboot the machine from the EZ-GIG Transfer Utiltiy.

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"Error reading diskette license data."

Problem: EZ-GIG diskette has been removed

Description: The EZ-GIG Transfer Utility diskette must remain in the floppy dirve until the data transfer has started.

Recommended Solution:

1. Reinsert the EZ-GIG Transfer Utility diskette.
2. Reboot the machine.

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"Error reading from drive using BIOS. Run Scandisk on your drive."

Problem: EZ-GIG is experiencing problems reading from the source drive.

Description: EZ-GIG cannot read from the source drive by utilizing the SYSTEM BIOS.  This is usually caused by a slight incompatibility between the program and the system's IDE controller or BIOS.

Recommended Solution:

Swap out the Hard Drives and do the data transfer backward.

1. Put the NEW Hard Drive into the computer and put the OLD Hard Drive on the end of the EZ-GIG cable.
2. Reboot with the EZ-GIG Data Transfer Utility.

3. Insure that the Source and Destination are correct.  (Source should be EXTERNAL
4. Hit <CRTL-Y> to begin the transfer.
 

To change the source and destination in EZ-GIG.

1. Hit <CTRL-U> on the keyboard to enter the Utility Menu.
2. Hit <CTRL-S> to SELECT the source/destination drive.
3. Choose which drive is the source.  (Should be EXTERNAL)
4. Hit <CTRL-S> to continue.
5. Hit <ESC> to exit the Utility Menu.
6. Hit <CTRL-Y> to begin the transfer.

Other Possible Solutions:

Run "Scandisk /ALL" (without the quotes) from a DOS Prompt. This may solve the conflict.

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"Error reading from drive using IDE. Run Scandisk on your Drive."

Problem: EZ-GIG is experiencing problems reading from the source drive.

Description: EZ-GIG cannot read from the source drive by bypassing the SYSTEM BIOS.  This is usually caused by a slight incompatibility between the program and the system's IDE controller or BIOS.

Recommended Solution:

Swap out the Hard Drives and do the data transfer backward.

1. Put the NEW Hard Drive into the computer and put the OLD Hard Drive on the end of the EZ-GIG cable.
2. Reboot with the EZ-GIG Data Transfer Utility.
3. Insure that the Source and Destination are correct.  (Source should be EXTERNAL)
4. Hit <CRTL-Y> to begin the transfer.

To change the source and destination in EZ-GIG.

1. Hit <CTRL-U> on the keyboard to enter the Utility Menu.
2. Hit <CTRL-S> to SELECT the source/destination drive.
3. Choose which drive is the source.  (Should be EXTERNAL)
4. Hit <CTRL-S> to continue.
5. Hit <ESC> to exit the Utility Menu.
6. Hit <CTRL-Y> to begin the transfer.

Other Possible Solutions:

Run "Scandisk /ALL" (without the quotes) from a DOS Prompt.

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"Error writing diskette license data."

Problem: EZ-GIG diskette cannot be written to

Description: The EZ-GIG Transfer Utility diskette must remain in the floppy drive until the data transfer has started.

Recommended Solution:

1. Reseat the EZ-GIG Transfer Utility diskette.
2. Do not enable wirte protect.

3. Reboot the machine.

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"Error writing to drive using BIOS."

Problem: EZ-GIG is experieincing problems writing to the destination drive.

Description: EZ-GIG cannot write to the destination drive.  This is usually caused by either bad cable connections, a bad PCMCIA card and cable, a bad translator board, or bad Hard Drive.

Recommended Solution:

Check all of the cable connections to the NEW Hard Drive and try the transfer over again. Put the PCMCIA card into the other slot and try the transfer over again.

If the problem persists, you should have the product replaced.

To replace the product, please call the reseller where it was purchased within the first 30 days.

After 30 days, you can contact the Apricorn RMA department by referring to the RMA Policy at the end of the Users Guide.

Other Possible Solutions:

Swap out the drives and perform the transfer backwards.

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"Error writing to drive using IDE."

Problem: EZ-GIG is experieincing problems writing to the destination drive.

Description: EZ-GIG cannot write to the destination drive.  This is usually caused by either bad cable connections, a bad PCMCIA card and cable, a bad translator board, or bad Hard Drive.

Recommended Solution:

Check all of the cable connections to the NEW Hard Drive and try the transfer over again.
Put the PCMCIA card into the other slot and try the transfer over again.

If the problem persists, you should have the product replaced.

To replace the product, please call the reseller where it was purchased within the first 30 days.

After 30 days, you can contact the Apricorn RMA department by referring to the RMA Policy at the end of the Users Guide.

Other Possible Solutions:

Swap out the drives and perform the transfer backwards.

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"OS/2 Extended Attribute structure error, run chkdsk in OS/2 on your source drive."

Problem: EZ-GIG is experieincing problems reading the logical strucure of the Source Hard Drive.

Description: EZ-GIG cannot read from the source drive.  This message is the result of LOGICAL STRUCTURE  errors on the source drive which EZ-GIG is unable to bypass.

Recommended Solution:

Run "Chkdsk" (without the quotes) from a DOS prompt on the SOURCE DRIVE and try the transfer again.

If the problem persists, please contact the manufacturer of the operating system.  (i.e. Microsoft) This error is a result of a bad file or pointer on your source drive.  Apricorn cannot troubleshoot these types of errors as they are not a result of the operation of EZ-GIG.  Insure that the source drive is in working order before continuing.

Other Possible Solutions:

None

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"Only one drive found, EZ-GIG data transfer requires two drives."

Problem: EZ-GIG is experiencing problems reading from the source drive.

Description: EZ-GIG cannot read from the source drive by bypassing the SYSTEM BIOS.  This is usually caused by a slight incompatibility between the program and the system's IDE controller or BIOS.

Recommended Solution:

Swap out the Hard Drives and do the data transfer backward.

1. Put the NEW Hard Drive into the computer and put the OLD Hard Drive on the end of the EZ-GIG cable.
2. Reboot with the EZ-GIG Data Transfer Utility.
3. Insure that the Source and Destination are correct.  (Source should be EXTERNAL)
4. Hit <CRTL-Y> to begin the transfer.

To change the source and destination in EZ-GIG.

1. Hit <CTRL-U> on the keyboard to enter the Utility Menu.
2. Hit <CTRL-S> to SELECT the source/destination drive.
3. Choose which drive is the source.  (Should be EXTERNAL)
4. Hit <CTRL-S> to continue.
5. Hit <ESC> to exit the Utility Menu.
6. Hit <CTRL-Y> to begin the transfer.

Other Possible Solutions:

1. Remove all other PCMCIA cards ,connected peripherals, and docking stations.
2. Reseat the PCMCIA card in the machine, making sure it is fully attached to the cable and the hard drive.
3. Confirm that the laptop BIOS setting for the PCMCIA Controller is set to PCIC or compatible.                  
4. Remove any jumpers that may be on the hard drives, if they can be seen.

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"Long filename validity check error, run scandisk on your source drive."

Problem: EZ-GIG is experieincing problems reading the logical strucure of the Source Hard Drive.

Description: EZ-GIG cannot read from the source drive.  This message is the result of LOGICAL STRUCTURE  errors on the source drive which EZ-GIG is unable to bypass.

Recommended Solution:

Run "Scandisk /ALL" (without the quotes) from a DOS prompt on the SOURCE DRIVE and try the transfer again.

If the problem persists, please contact the manufacturer of the operating system.  (i.e. Microsoft) This error is a result of a bad file or pointer on your source drive.  Apricorn cannot troubleshoot these types of errors as they are not a result of the operation of EZ-GIG.  Insure that the source drive is in working order before continuing.

Other Possible Solutions:

None

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"No valid partitions found on source drive, run scandisk."

Problem: EZ-GIG is experiencing problems reading the logical structure of the source hard drive.

Description: EZ-GIG cannot read the partition information on the source drive.  This message is the result of non recognizable partition information on the source drive.

Recommended Solution:

Uninstall EZDRIVE from the source drive.

1. Boot the computer with the EZDrive diskette.
2. Hit <ENTER> when the license screen appears.
3. Highlight "Advanced Options" and hit <ENTER>.
4. Highlight "EZBIOS Setup" and hit <ENTER>.
5. Highlight "Controlled by EZBIOS: ENABLED" and hit <ENTER>.
6. Highlight "Exit Menu and Save" and hit <ENTER>.
7. Highlight "EZBIOS Setup" and hit <ENTER>.
8. Highlight "Uninstall EZBIOS" and hit <ENTER>. Hit "Y" when asked for confirmation on the uninstall.
9. Highlight "Exit Menu" and hit <ENTER>.
10. Highlight "Exit Menu" and hit <ENTER>.
11. Remove the EZDrive Diskette and put the EZ-GIG Diskette into the A drive and hit <ENTER>.

Retry the data transfer.

Other Possible Solutions:

Insure that the drive contains a supported File Structure.  Refer to the Users Guide under Introduction for supported Operating Systems and File Structures.

Uninstall any 3rd Party Boot Loaders, perform the Data Transfer then REINSTALL the 3rd Party BOOT LOADER.

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"Only One Drive Found in IBM ThinkPad A and T Series when using EZ-Gig."

Problem:

Description: After booting from EZ-Gig diskette, EZ-Gig reports only one drive is found. This is caused by EZ-Gig and Mini PCI NIC/Modem combo cards attempting to use the same memory space and cause a conflict.

Recommended Solution:

  • Remove the Mini PCI card and reboot the machine with EZ-Gig. After imaging the drive, Mini PCI card can be reinstalled.

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"Orphaned Long filename entries found, run scandisk on your source drive."

Problem: EZ-GIG is experieincing problems reading the logical strucure of the Source Hard Drive.

Description: EZ-GIG cannot read from the source drive.  This message is the result of LOGICAL STRUCTURE  errors on the source drive which EZ-GIG is unable to bypass.

Recommended Solution:

Run "Scandisk /ALL" (without the quotes) from a DOS prompt on the SOURCE DRIVE and try the transfer again.

If the problem persists, please contact the manufacturer of the operating system.  (i.e. Microsoft) This error is a result of a bad file or pointer on your source drive.  Apricorn cannot troubleshoot these types of errors as they are not a result of the operation of EZ-GIG.  Insure that the source drive is in working order before continuing.

Other Possible Solutions:

None

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"Powering up and Locating all drives."

Problem: EZ-GIG diskette is write protected.

Description: After booting from the EZ-GIG Transfer Utility diskette, the screen remains blue with the message "Powering up and locating all drives, please wait...". 

Recommended Solution:

1. Power off the machine.
2. Remove the EZ-GIG Transfer Utility diskette and turn it over.
3. Make sure the write protect window is closed.
4. Insert the diskette back into the machine and boot..

Other Possible Solutions:

Contact technical support.

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"EOF mark not found after reading file, run scandisk on your source drive."

Problem: EZ-GIG is experiencing problems reading the logical structure of the Source Hard Drive.

Description: EZ-GIG cannot read from the source drive.  This message is the result of LOGICAL STRUCTURE  errors on the source drive which EZ-GIG is unable to bypass.

Recommended Solution:

Run "Scandisk /ALL" (without the quotes) from a DOS prompt on the SOURCE DRIVE and try the transfer again.

If the problem persists, please contact the manufacturer of the operating system.  (i.e. Microsoft) This error is a result of a bad file or pointer on your source drive.  Apricorn cannot troubleshoot these types of errors as they are not a result of the operation of EZ-GIG.  Insure that the source drive is in working order before continuing.

Other Possible Solutions:

None

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"Sub Directory structure error, run scandisk on your source drive."

Problem: EZ-GIG is experiencing problems reading the logical structure of the Source Hard Drive.

Description: EZ-GIG cannot read from the source drive.  This message is the result of LOGICAL STRUCTURE  errors on the source drive which EZ-GIG is unable to bypass.

Recommended Solution:

Run "Scandisk /ALL" (without the quotes) from a DOS prompt on the SOURCE DRIVE and try the transfer again.

If the problem persists, please contact the manufacturer of the operating system.  (i.e. Microsoft) This error is a result of a bad file or pointer on your source drive.  Apricorn cannot troubleshoot these types of errors as they are not a result of the operation of EZ-GIG.  Insure that the source drive is in working order before continuing.

Other Possible Solutions:

None

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"XX user version, no license remaining."

Problem: EZ-GIG diskette has no remaining licenses.

Description: The EZ-GIG Transfer Utility has run out of licenses.

Recommended Solution:

Contact us to  purchase an additional license diskette.

Other Possible Solutions:

None

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