Please select your error
"Error loading EZ-OS."
Problem: EZ-GIG diskette read/write error
Description:
EZ-GIG must be able to read/write information to the EZ-GIG Transfer Utility
diskette. Either the write protect tab is up or user licenses have expired.
Recommended Solution:
Check the position of
the write protect tab on the reverse side of the diskette. If the tab is down
and the error persists, your licenses have expired or the diskette may be
defective.
1. Reseat the floppy
diskette
2. Reboot the machine from the EZ-GIG Transfer Utiltiy.
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"Error reading
diskette license data."
Problem: EZ-GIG diskette has been removed
Description:
The EZ-GIG Transfer Utility diskette must remain in the floppy dirve until the
data transfer has started.
Recommended Solution:
1. Reinsert the EZ-GIG
Transfer Utility diskette.
2. Reboot the machine.
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"Error reading from
drive using BIOS. Run Scandisk on your drive."
Problem: EZ-GIG is experiencing problems reading from the source drive.
Description:
EZ-GIG cannot read from the source drive by utilizing the SYSTEM BIOS. This
is usually caused by a slight incompatibility between the program and the
system's IDE controller or BIOS.
Recommended Solution:
Swap out the Hard Drives
and do the data transfer backward.
1. Put the NEW Hard
Drive into the computer and put the OLD Hard Drive on the end of the EZ-GIG
cable.
2. Reboot with the EZ-GIG Data Transfer Utility.
3. Insure that the Source
and Destination are correct. (Source should be EXTERNAL
4. Hit <CRTL-Y> to begin the transfer.
To change the source and
destination in EZ-GIG.
1. Hit <CTRL-U> on the
keyboard to enter the Utility Menu.
2. Hit <CTRL-S> to SELECT the source/destination drive.
3. Choose which drive is the source. (Should be EXTERNAL)
4. Hit <CTRL-S> to continue.
5. Hit <ESC> to exit the Utility Menu.
6. Hit <CTRL-Y> to begin the transfer.
Other
Possible Solutions:
Run "Scandisk /ALL"
(without the quotes) from a DOS Prompt. This may solve the conflict.
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"Error reading from
drive using IDE. Run Scandisk on your Drive."
Problem: EZ-GIG is experiencing problems reading from the source drive.
Description:
EZ-GIG cannot read from the source drive by bypassing the SYSTEM BIOS. This
is usually caused by a slight incompatibility between the program and the
system's IDE controller or BIOS.
Recommended Solution:
Swap out the Hard Drives
and do the data transfer backward.
1. Put the NEW Hard
Drive into the computer and put the OLD Hard Drive on the end of the EZ-GIG
cable.
2. Reboot with the EZ-GIG Data Transfer Utility.
3. Insure that the Source and Destination are correct. (Source should be
EXTERNAL)
4. Hit <CRTL-Y> to begin the transfer.
To change the source and
destination in EZ-GIG.
1. Hit <CTRL-U> on the
keyboard to enter the Utility Menu.
2. Hit <CTRL-S> to SELECT the source/destination drive.
3. Choose which drive is the source. (Should be EXTERNAL)
4. Hit <CTRL-S> to continue.
5. Hit <ESC> to exit the Utility Menu.
6. Hit <CTRL-Y> to begin the transfer.
Other
Possible Solutions:
Run "Scandisk /ALL"
(without the quotes) from a DOS Prompt.
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"Error writing
diskette license data."
Problem: EZ-GIG diskette cannot be written to
Description:
The EZ-GIG Transfer Utility diskette must remain in the floppy drive until the
data transfer has started.
Recommended Solution:
1. Reseat the EZ-GIG
Transfer Utility diskette.
2. Do not enable wirte protect.
3. Reboot the machine.
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"Error writing to drive using BIOS."
Problem: EZ-GIG is experieincing problems writing to the destination
drive.
Description:
EZ-GIG cannot write to the destination drive. This is usually caused by
either bad cable connections, a bad PCMCIA card and cable, a bad translator
board, or bad Hard Drive.
Recommended Solution:
Check all of the cable
connections to the NEW Hard Drive and try the transfer over again. Put the
PCMCIA card into the other slot and try the transfer over again.
If the problem persists,
you should have the product replaced.
To replace the product,
please call the reseller where it was purchased within the first 30 days.
After 30 days, you can
contact the Apricorn RMA department by referring to the RMA Policy at the end
of the Users Guide.
Other
Possible Solutions:
Swap out the drives and
perform the transfer backwards.
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"Error
writing to drive using IDE."
Problem: EZ-GIG is experieincing problems writing to the destination
drive.
Description:
EZ-GIG cannot write to the destination drive. This is usually caused by
either bad cable connections, a bad PCMCIA card and cable, a bad translator
board, or bad Hard Drive.
Recommended Solution:
Check all of the cable
connections to the NEW Hard Drive and try the transfer over again.
Put the PCMCIA card into the other slot and try the transfer over again.
If the problem persists,
you should have the product replaced.
To replace the product,
please call the reseller where it was purchased within the first 30 days.
After 30 days, you can
contact the Apricorn RMA department by referring to the RMA Policy at the end
of the Users Guide.
Other
Possible Solutions:
Swap out the drives and
perform the transfer backwards.
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"OS/2 Extended
Attribute structure error, run chkdsk in OS/2 on your source drive."
Problem: EZ-GIG is experieincing problems reading the logical
strucure of the Source Hard Drive.
Description:
EZ-GIG cannot read from the source drive. This message is the result of
LOGICAL STRUCTURE errors on the source drive which EZ-GIG is unable to
bypass.
Recommended Solution:
Run "Chkdsk" (without
the quotes) from a DOS prompt on the SOURCE DRIVE and try the transfer again.
If the problem persists,
please contact the manufacturer of the operating system. (i.e. Microsoft)
This error is a result of a bad file or pointer on your source drive.
Apricorn cannot troubleshoot these types of errors as they are not a result of
the operation of EZ-GIG. Insure that the source drive is in working order
before continuing.
Other
Possible Solutions:
None
"Only one drive
found, EZ-GIG data transfer requires two drives."
Problem: EZ-GIG is experiencing problems reading from the source drive.
Description:
EZ-GIG cannot read from the source drive by bypassing the SYSTEM BIOS. This
is usually caused by a slight incompatibility between the program and the
system's IDE controller or BIOS.
Recommended Solution:
Swap out the Hard
Drives and do the data transfer backward.
1. Put the NEW Hard
Drive into the computer and put the OLD Hard Drive on the end of the EZ-GIG
cable.
2. Reboot with the EZ-GIG Data Transfer Utility.
3. Insure that the Source and Destination are correct. (Source should be
EXTERNAL)
4. Hit <CRTL-Y> to begin the transfer.
To change the source
and destination in EZ-GIG.
1. Hit <CTRL-U> on the
keyboard to enter the Utility Menu.
2. Hit <CTRL-S> to SELECT the source/destination drive.
3. Choose which drive is the source. (Should be EXTERNAL)
4. Hit <CTRL-S> to continue.
5. Hit <ESC> to exit the Utility Menu.
6. Hit <CTRL-Y> to begin the transfer.
Other
Possible Solutions:
1. Remove all other
PCMCIA cards ,connected peripherals, and docking stations.
2. Reseat the PCMCIA card in the machine, making sure it is fully attached to
the cable and the hard drive.
3. Confirm that the laptop BIOS setting for the PCMCIA Controller is set to
PCIC or compatible.
4. Remove any jumpers that may be on the hard drives, if they can be seen.
"Long filename
validity check error, run scandisk on your source drive."
Problem: EZ-GIG is experieincing problems reading the logical
strucure of the Source Hard Drive.
Description:
EZ-GIG cannot read from the source drive. This message is the result of
LOGICAL STRUCTURE errors on the source drive which EZ-GIG is unable to
bypass.
Recommended Solution:
Run "Scandisk /ALL"
(without the quotes) from a DOS prompt on the SOURCE DRIVE and try the
transfer again.
If the problem persists,
please contact the manufacturer of the operating system. (i.e. Microsoft)
This error is a result of a bad file or pointer on your source drive.
Apricorn cannot troubleshoot these types of errors as they are not a result of
the operation of EZ-GIG. Insure that the source drive is in working order
before continuing.
Other
Possible Solutions:
None
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"No valid partitions
found on source drive, run scandisk."
Problem: EZ-GIG is experiencing problems reading the logical structure of
the source hard drive.
Description:
EZ-GIG cannot read the partition information on the source drive. This
message is the result of non recognizable partition information on the source
drive.
Recommended Solution:
Uninstall EZDRIVE from
the source drive.
1. Boot the computer
with the EZDrive diskette.
2. Hit <ENTER> when the license screen appears.
3. Highlight "Advanced Options" and hit <ENTER>.
4. Highlight "EZBIOS Setup" and hit <ENTER>.
5. Highlight "Controlled by EZBIOS: ENABLED" and hit <ENTER>.
6. Highlight "Exit Menu and Save" and hit <ENTER>.
7. Highlight "EZBIOS Setup" and hit <ENTER>.
8. Highlight "Uninstall EZBIOS" and hit <ENTER>. Hit "Y" when asked for
confirmation on the uninstall.
9. Highlight "Exit Menu" and hit <ENTER>.
10. Highlight "Exit Menu" and hit <ENTER>.
11. Remove the EZDrive Diskette and put the EZ-GIG Diskette into the A drive
and hit <ENTER>.
Retry the data transfer.
Other
Possible Solutions:
Insure that the drive
contains a supported File Structure. Refer to the Users Guide under
Introduction for supported Operating Systems and File Structures.
Uninstall any 3rd Party
Boot Loaders, perform the Data Transfer then REINSTALL the 3rd Party BOOT
LOADER.
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"Only One Drive
Found in IBM ThinkPad A and T Series when using EZ-Gig."
Problem:
Description:
After booting from EZ-Gig
diskette, EZ-Gig reports only one drive is found. This is caused by EZ-Gig and
Mini PCI NIC/Modem combo cards attempting to use the same memory space and
cause a conflict.
Recommended Solution:
- Remove the Mini PCI
card and reboot the machine with EZ-Gig. After imaging the drive, Mini PCI
card can be reinstalled.
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"Orphaned Long
filename entries found, run scandisk on your source drive."
Problem: EZ-GIG is experieincing problems reading the logical
strucure of the Source Hard Drive.
Description:
EZ-GIG cannot read from the source drive. This message is the result of
LOGICAL STRUCTURE errors on the source drive which EZ-GIG is unable to
bypass.
Recommended Solution:
Run "Scandisk /ALL"
(without the quotes) from a DOS prompt on the SOURCE DRIVE and try the
transfer again.
If the problem persists,
please contact the manufacturer of the operating system. (i.e. Microsoft)
This error is a result of a bad file or pointer on your source drive.
Apricorn cannot troubleshoot these types of errors as they are not a result of
the operation of EZ-GIG. Insure that the source drive is in working order
before continuing.
Other
Possible Solutions:
None
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"Powering up and
Locating all drives."
Problem: EZ-GIG diskette is write protected.
Description:
After booting from the EZ-GIG Transfer Utility diskette, the screen remains
blue with the message "Powering up and locating all drives, please wait...".
Recommended Solution:
1. Power off the
machine.
2. Remove the EZ-GIG Transfer Utility diskette and turn it over.
3. Make sure the write protect window is closed.
4. Insert the diskette back into the machine and boot..
Other
Possible Solutions:
Contact technical
support.
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"EOF mark not
found after reading file, run scandisk on your source drive."
Problem: EZ-GIG is experiencing problems reading the logical structure of
the Source Hard Drive.
Description:
EZ-GIG cannot read from the source drive. This message is the result of
LOGICAL STRUCTURE errors on the source drive which EZ-GIG is unable to
bypass.
Recommended Solution:
Run "Scandisk /ALL"
(without the quotes) from a DOS prompt on the SOURCE DRIVE and try the
transfer again.
If the problem persists,
please contact the manufacturer of the operating system. (i.e. Microsoft)
This error is a result of a bad file or pointer on your source drive.
Apricorn cannot troubleshoot these types of errors as they are not a result of
the operation of EZ-GIG. Insure that the source drive is in working order
before continuing.
Other
Possible Solutions:
None
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"Sub
Directory structure error, run scandisk on your source drive."
Problem: EZ-GIG is experiencing problems reading the logical structure of
the Source Hard Drive.
Description:
EZ-GIG cannot read from the source drive. This message is the result of
LOGICAL STRUCTURE errors on the source drive which EZ-GIG is unable to
bypass.
Recommended Solution:
Run "Scandisk /ALL"
(without the quotes) from a DOS prompt on the SOURCE DRIVE and try the
transfer again.
If the problem persists,
please contact the manufacturer of the operating system. (i.e. Microsoft)
This error is a result of a bad file or pointer on your source drive.
Apricorn cannot troubleshoot these types of errors as they are not a result of
the operation of EZ-GIG. Insure that the source drive is in working order
before continuing.
Other
Possible Solutions:
None
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"XX
user version, no license remaining."
Problem: EZ-GIG diskette has no remaining licenses.
Description:
The EZ-GIG Transfer Utility has run out of licenses.
Recommended Solution:
Contact us to purchase an additional
license diskette.
Other
Possible Solutions:
None
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